Refund and Return Policy

Refunds and Return Policy for Conscience Garment

At Conscience Garments, we are committed to providing our customers with high-quality garments featuring unique designs. We want to ensure that your shopping experience with us is as enjoyable and hassle-free as possible. Please read our Refunds and Return Policy carefully to understand the terms and conditions that apply to your online garment purchases.

1. Order Cancellation Policy

Once you place an order with us, it cannot be cancelled, modified, or changed. We immediately begin processing your order to ensure swift delivery. Therefore, please review your order carefully before finalizing your purchase.

2. Returns and Exchanges

We accept returns and exchanges for eligible items within 7 days of your purchase. However, please note that the following conditions must be met:

• The item must be in its original condition, unworn, and with all original tags and packaging intact.
• We only accept returns and exchanges for items with manufacturing defects, incorrect size or colour sent by us, or items damaged during shipping.
• If you wish to exchange an item for a different size or colour, please contact our Customer Support team for further instructions.

3. Care and Washing Instructions

To preserve the quality of the printed design on your garments, it is essential to follow the care and washing instructions provided on the garment label. Failure to do so may result in damage to the print. We cannot accept returns or exchanges for items that have been damaged due to improper care or washing.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Support team within 7 days of receiving your order. We will provide instructions for returning the item or offering a replacement or refund, as per your preference.

5. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

• Contact our Customer Support team at support@consciencegarments.com to notify us of the issue.
• Carefully package the item with the reference number provided clearly marked on the outside of the package.
• Ship the item back to the address provided by our Customer Support team.
• Once we receive and inspect the returned item, we will process your request accordingly.

6. Refund Process

Refunds will be issued using the original payment method, and the processing time may vary depending on your financial institution. We will notify you via email once your refund has been processed.

7. Non-Returnable Items

The following items are not eligible for return or exchange:

• Items that have been damaged due to improper care or washing.
• Items without their original tags or packaging.
• Items that have been worn, altered, or customized.
• Items not purchased directly from Conscience Garment.

8. Customer Responsibilities

It is your responsibility to read and follow the care and washing instructions on the garment label to preserve the quality of the print design.

By making a purchase from Conscience Garment, you agree to abide by this Refunds and Return Policy.

If you have any questions or require further assistance, please contact our Customer Support team at support@consciencegarment.com.

Please note that we may update this policy periodically. Make sure to check our website for the most up-to-date version.